Refund Policy at eSIM Today

Trips don’t always go as planned. You may want to return the data plan by eSIM Today, and the customer team will understand your situation. You can refund the items and services under certain conditions. 

Return Within 30 Days

Data plans, purchased in the last 30 days, are eligible for refunds. Expired or used eSIM cannot be returned. We will regard your request, sent by email, within 15 working days. Within this time, the manager will contact you and discuss the refund process. 

Receive Refunds in Cash or Bonus Points

If the value of your product doesn’t exceed 10 EUR, the refund will be completed in bonus points. You will be able to spend these virtual bonus points for further services. Note that bonus points themselves cannot be refunded or exchanged for money. 

Exceptions for Malfunctions

If your eSIM does not work due to eSIM mistakes or malfunctions, you can apply for any form of refund. This situation covers partially used eSIM data plans and items with the cost lower than 10 EUR. In this case, you need to report the issue and request a refund within 1 hour. 

Follow the Straight Refund Process

eSIM Today team is always available to help you. You cannot process the refund automatically, as we need to ensure you meet all conditions. Use emails help@esim-today.com to apply for a refund. Explain your situation and mention the product you’d like to return.

Receive Further Assistance by eSIM Today

Use our email addresses help@esim-today.com or to contact our customer support. The manager will ask as soon as possible and help with your refund request.